Logging in offers you the opportunity to access detailed shipment information and the option to subscribe to pro-active alerts and/or push notifications. To enjoy these and other features, simply use the same credentials used to access our web-based eCommerce platform.

We aim to process new applications within 24 hours.

We will use the email address provided in the application to inform you about the outcome of your application.

Only for idled Customers or no activity in the Application for a maximum of 90 days will be automatically signed out.

There is no difference, our mobile offers an additional channel to connect with exactly the same ONE QUOTE feature.

Select the ONE QUOTE icon and the application will redirect you to our eCommerce platform. Here you will be able to use our "quote to booking" feature as usual.

ONE QUOTE has a dashboard available for managing and monitoring your bookings.

Simply tap the track and trace icon to explore the status of your shipments

Basic track and trace is open for everyone. Some features, however, will only be available once logged in. Login users for example will be able to use our ‘go to my tracking’ feature. ‘Go to my tracking’ stores bookmarked searches enabling you to check the latest status of your cargo without manual input.

Simply select how you wish to perform your search and input the Ocean Network Express booking number, container number or combination accordingly.

Your last five searches will appear under "Recent Search" for easy re-search.

You will be able to input ten entries (booking numbers, containers or a mix of both) in one search order.

Simply tap "Add row" for an additional line to appear.

Simply tap the Trash icon within the entry line and the entry will disappear.

Customer can use the QR code Icon which will open a camera to scan a document with QR code provided by ONE (B/L Copy, Arrival Notice, Delivery Order) which automatically populates B/L # in the search field.

Coastal: refers to the estimated arrival or departure of a vessel.

Actual: refers to the actual arrival or departure of a vessel.

Just use the same credentials used to access our web-based eCommerce platform.

You have to login to view this information as part of the search result. It is shown under the Document tab.

By using the sharing option in Cargo Details information, you will be able to share the result via various social media platforms or even save the result in your mobile device for future reference.

The comment section displays all the comments related to rail movements when available such as rail congestion if any.

This information is mainly for US bound shipments, where Customers will be provided with information relating to Cargo release requirements such as OBL Received date, Customs Clearance, Ocean Freight collection and others.

This section provides details of rail movement both at the outbound and inbound side when shipment is connected to rail move.

This feature is only visible to login users. Active shipment Tab will be available in the Track and Trace homepage. This provides a snapshot of Departing and Arriving shipments within 2 weeks from the date of search.

Select the funnel icon in the active shipment page.

Date Range: maximum search for 30 days from current day

Origin: Origin POL selection

Destination: Last POD selection

No, but you provide the ports to further narrow down your search.

Yes, chat service does not require login credentials except for some intents that the system may require you to do so while using the chat application. However please note that chat service is not available to all locations at the moment. Depending on your App Settings location, if chat service is available, the chat bubble will be visible in the App homepage during the live chat agents' working hours.

Yes you can. Just go to App Settings and select change location.

Simply tap the Schedule Enquiry icon to explore the status of your shipments.

This feature is open for all types of Customers (log-in or non-Login).

Use the sharing Icon to generate a file in csv or pdf for sharing on any 3rd party platform connected to your device.

You need to login to the Application for the Push Notification to work.

All subscription done via eCommerce in eSubscription and Event Notification.

The settings for Push notification will only be enabled once you login to the Application.

No, the management of subscription of event notification and eSubscription is done via our eCommerce platform.

No, All Customers (login or non-login) will be able to receive News push notification.

The default setting of push notification is enabled upon log-in. If you want to disable, go to Mobile App settings and select Push notification menu and choose which Event notification needs to be disabled.

This feature required login. Use your eCommerce login credentials to login to our Mobile App.

Simply tap the VGM icon at the homepage and you will be able to see the VGM input selection.

Select the VGM Input, search for your Booking or Container. If multiple Containers are in one Booking, select the particular Container and input the VGM value in the appropriate field. Click on submit button to submit VGM.

Yes, the system will automatically convert to KGS to be uploaded in our backend system.

No, there is no sharing feature for this function.

Yes, the system will capture the submitted Cargo Weight and calculate the estimated VGM weight using a formula Cargo Weight + Tare Weight. The calculated VGM will be uploaded in our backend system.

Yes, the system will automatically convert to KGS and calculate the estimated VGM weight using a formula Cargo Weight + Container Tare Weight. The calculated VGM will be uploaded in our backend system.

Name of the person responsible at the Customer's side for VGM submission.

in VGM info Search, the Declared VGM column will be showing "NOT YET DECLARED". This means that VGM weights have not yet been announced to Port of Load Terminal by ONE. Weight value will be shown in the Declared VGM column once ONE has submitted the loading documents to the Terminal office.

Yes, simply tap the VGM icon at the homepage and you will be able to see Container Tare Weight Search. If you are already in the VGM Input function, you can simply shift the tab to Tare Weight for search.

Yes for VGM Input, the feature has separate tabs for Booking and Container, please select the correct tab for search. You can click on ADD ROW for multiple entries after the first entry is added.

Yes, the App will store 5 latest search history in all tabs of VGM function, VGM Input, VGM Info, and Tare Weight. Simply click on the clock icon before the Search button.

This feature required login. Use your eCommerce login credentials to login to our Mobile App

Beside the normal fee, the system allow users to calculate the fee for Combined Detention Inbound Container by using the "Import - Detention" tab. The fee will be calculated from the Vessel Discharged Date until Return Empty Date. (Please note that the "Combined Detention" label is for Japan shipment only)

The system only supports searching for multiple containers assigned to the entered Booking Number (required value)

The system only provides the result for the Booking/Containers which are imported to the current App Country.

We envision ONE to be a global leader in the realisation of environmentally sustainable shipping and Green Strategy is at the top of our management agenda. We have also placed great emphasis in our commitment to achieve carbon neutrality by 2050, as well as global environmental conservation.

Besides our pledge to become carbon neutral, ONE recognises the need to make continuous investment in green assets and technologies while taking appropriate actions to meet our target.

We must all work together with a common goal and put sustainability at the heart of our business in order to ensure the long term sustainability of ONE. As such, we have identified seven key initiatives:

1. Green Investment
2. Alternative Fuels
3. Carbon Management
4. Operational efficiency
5. Community ecosystem building
6. Clean ship recycling
7. Active environmental conservation

More detailed information on our Green Strategy can be found on our One-line website under Sustainability.

ONE’s Green Strategy sits at the top of our management agenda, as does our commitment to achieve carbon neutrality. As we strive towards decarbonisation, one key challenge faced by ONE is the ability to encourage stakeholders towards this journey to decarbonisation. Thus, we developed the ONE Eco Calculator not only for ourselves but for like-minded players and customers that are looking for sustainable transport solutions and would like to manage their own cargo emissions.

The ONE Eco Calculator calculates the carbon dioxide (CO₂) emissions worldwide. The CO₂ emissions are expressed in Tank-to-Wake (TTW) or Well-to-Wake (WTW). Under this methodology, full utilisation is used for ocean-going transport and an average loading utilisation is used for inland transport.

ONE Eco Calculator follows industry recognised methodology for their inland and ocean-going transportation. In addition, ONE’s ocean-going carbon emissions data are verified by ClassNK via the Clean Cargo methodology.

Ocean-going

For our ocean-going transportation, CO₂ emissions are calculated according to the methodology developed by the Clean Cargo.

Inland

For our inland transportation, CO₂ emissions are calculated according to the Global Logistics Emission Council (GLEC) Framework.

Results are expressed in kilograms of CO₂ emitted between the Place of Receipt (POR) and the Place of Delivery (DEL).

The CO₂ emissions are expressed in Tank-to-Wake (TTW) or Well-to-Wake (WTW). Under this methodology, full utilisation capacity is used across all transport modes and only CO₂ emissions are provided.

Kindly note that ocean routes are based on port to port connections and actual routes taken may differ from what you obtain from ONE Eco Calculator. ONE does not bear any responsibility and liability for the completeness and accuracy of these calculations used. Cargo volume input shall not be deemed as booking volume.

Kindly note that ocean routes are based on port to port connections and actual routes taken may differ from what you obtain from ONE Eco Calculator. ONE does not bear any responsibility and liability for the completeness and accuracy of these calculations used.

Clean Cargo is a partnership supporting the decarbonization of containerized ocean cargo transportation. Smart Freight Centre (SFC) works with Clean Cargo members to generate carrier specific greenhouse gas emission performance information according to the member-developed and maintained Clean Cargo methods. Unlike any other program or initiatives, Clean Cargo helps to generate containership emissions performance information at the level of aggregation and level of quality. Since ONE’s establishment, the Clean Cargo methodology has been used to calculate its ocean-going emissions.

Global Logistics Emission Council (GLEC) framework is the leading methodology for freight transport that allows companies across the supply chain to calculate their GHG footprint across the multimodal global supply chain. It is the only global recognised methodology for harmonised calculation and reporting of the logistics GHG footprint. CO₂ emissions calculated using the ONE Eco Calculator uses inland emission factors from the GLEC framework.

TTW = Tank to Wake : Emission of GHG (GreenHouse Gas) from burning of fuel oil onboard ships.

WTT = Well to Tank : Emission of GHG from the extraction, transportation, refinement of  

WTW = Well to Wake : Emission of GHG taking both WTT and TTW into consideration.

In short, WTW accounts for the GHG emission of the fuel oil in its entire life cycle perspective.

Currently, you can resume your activities on the eCommerce platform after choosing the “Skip” option but signing in using the first level of authentication makes your account less secure. The system will provide information as to when the email verification will become mandatory.

Yes, in 10 mins.

On the result screens, please press on the Booking, B/L or Container No. about 1 second, the number will be captured to the clipboard and able to be used in another place.

On the Text Recognition screen, place the container/ BL No. in the focus area. You will get a better result if you focus exclusively on the number. If you find any incorrect numbers, please tap on it and update accordingly.

Policies and guidelines are available under the side panel by tapping the "About ONE" button, there you will find a brief company profile, our terms of use, our privacy policy, disclaimer and copyright notification.